Mystery Shopper Visit

1. 1.

   Location

   Location

   Pick a location
2. 2.

   Date of visit

   Date

   Date
3. 3.

   Time of visit

   Time

   Time

Arrival

1. 4.

   Exterior clean and inviting

   Pass / Fail · 1 pt

   PassFailN/A
2. 5.

   Greeted within 10 seconds?

   Yes / No · 2 pts

   YesNoN/A
3. 6.

   Friendliness of the greeting

   Rating

Service

1. 7.

   Staff showed good product knowledge

   Pass / Fail · 2 pts

   PassFailN/A
2. 8.

   Offered an additional product?

   Yes / No · 1 pt

   YesNoN/A
3. 9.

   Served within 5 minutes?

   Yes / No · 1 pt

   YesNoN/A
4. 10.

   Wait time before being served

   Entry

   Short answer

Purchase

1. 11.

   Order correct

   Pass / Fail · 2 pts

   PassFailN/A
2. 12.

   Receipt offered?

   Yes / No · 1 pt

   YesNoN/A
3. 13.

   Thanked and invited back?

   Yes / No · 1 pt

   YesNoN/A

Environment

1. 14.

   Store tidy and well presented

   Pass / Fail · 1 pt

   PassFailN/A
2. 15.

   Restroom clean

   Pass / Fail · 1 pt

   PassFailN/A

Summary

1. 16.

   Overall experience

   Rating
2. 17.

   Would you come back?

   Yes / No · 2 pts

   YesNoN/A
3. 18.

   Photos

   Pictures

   Photos
4. 19.

   Comments

   Editor

   Notes